We stand behind our products
Every vSeeBox device purchased through our official website is backed by a 12-month limited warranty from the date of order.
How to submit a warranty claim
Step 1
Film a clear video showing the product defect or malfunction.
Step 2
Locate the MAC code on your device or in the device settings.
Step 3
Have your order number, PayPal transaction, or credit card record ready.
Step 4
Email all of the above to our support team for review.
Important:
This warranty applies exclusively to purchases made on our official website. Products purchased through third-party sellers or other channels are not covered under this policy.
Ready to submit a claim?
Contact our support team and we will get back to you as soon as possible.